Service Engineering offers a systemic insight into service design, engineering and management. This advanced master’s level course delves deeper into the concepts of service engineering and management, with a specific emphasis on the integration of digitalization and artificial intelligence in the realm of service provision.
Within group projects, you will form small project teams to apply your obtained knowledge in case studies, where you’ll receive weekly or bi-weekly scenarios to handle. After completing the course, all participants will be familiar with state-of-the-art service engineering and management approaches and receive all the tools for designing, developing, and managing a service. Furthermore, you will be familiar with performing team-based service design processes. The accompanying exercise will deepen your knowledge on the lecture content and prepares you for the exam.