Seminar "New Issues of Service Management" (SemDLM12), Bachelor & Master

Semester: SS 2012
Study Courses: Wirtschaftsinformatik (Ba, Ma), BWL (Ba, Ma), Wirtschaft und Recht (Ba, Ma), Wirtschaftspädagogik (Ba, Ma)
Credit Points: Bachelor BWL - 6CP; Master BWL - 12 CP; Bachelor Winfo (PO 2009) - 6CP; Master Winfo (PO 2009) - 12 CP; Diplom BWL - 8BP; Diplom Wipäd - 8 BP; Master Wirtschaft & Recht (PO 2010) - 12 CP; Master Wirtschaft & Recht (PO 2008) - 10 CP; Master EFP - 12 CP
Contact person: Sabine Janzen

Description

Proceedings of seminar "New Issues of Service Management" in Summer term 2012 are available here.

Term paper

  • Max. number of pages (including title, name and reference section): 6 pages (Bachelor), 10 pages (Master)
  • Please, follow the LaTex template. Title, name, address, abstract, keywords (concerning content of term paper) are placed on the first page followed by the content of your term paper. The reference section is the last section on the last page.

Presentations

  • The presentation of the term papers will take place on 2 days at the beginning of the summer term (lectures).
  • Compulsory attendance for all participants for all presentations
  • Length of presentation: 20 minutes or 10-15 slides, afterwards 10 minutes discussion
  • Layout and format is free

Task for students on Bachelor level

Creation of term paper and presentation of work within the seminar. Selection of 10 topics each covering 2 scientific publications:

Topic 1: Interface Design

Ferscha, A. “A Matter of Taste” in Schiele, B. et al. (Eds.): AmI 2007, LNCS 4794, pp. 287-304, Springer-Verlag. Sonderegger, A. and Sauer, J. “The Influence of Design Aesthetics in Usability Testing: Effects on User Performance and Perceived Usability,” Applied Ergonomics (41:3), 2010, pp. 403-410.

Topic 2: Evaluation of Information Systems

  • Tang, L., Yu, Z., Zhou, X., Wang, H. and Becker, C. "Supporting rapid design and evaluation of pervasive applications: challenges and solutions," Personal Ubiquitous Computing (15), 2011, pp. 253--269.
  • Oulasvirta, A. "Fielding Usability Evaluation," IEEE Pervasive Computing (11:3), 2012, pp. 1--8.

Topic 3: Open Source Software Design

  • Mockus, A., Fielding, R. T. and Herbsleb, J. D. "Two case studies of open source software development: Apache and Mozilla," ACM Trans. Softw. Eng. Methodol. (11), 2002, pp. 309--346.
  • Osterloh, M. and Rota, S. "Open source software development—Just another case of collective invention?," Research Policy (36:2), 2007, pp. 157--171.

Topic 4: User Innovation

  • von Hippel, E. and Katz, R. "Shifting Innovation to Users via Toolkits," Management Science (48), 2002, pp. 821--833.
  • Franke, N., Keinz, P. and Schreier, M. "Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self-Design," Journal of Product Innovation Management (25:6), 2008, pp. 546--559.

Topic 5: Function Behavior Structure Model

  • Gero, J. S. "Design prototypes: a knowledge representation schema for design," AI Magazine (11:4), 1990, pp. 26--36.
  • Vermaas, P. E. and Dorst, K. "On the conceptual framework of John Geroʼs FBS-model and the prescriptive aims of design methodology," Design Studies (28:2), 2007, pp. 133--157.

Topic 6: Design Knowledge

  • KERLEY, W. and HOLDEN, T. "SYSTEMS DEVELOPMENT METHODOLOGIES: A KNOWLEDGE PERSPECTIVE", in GERO, J. S., ed.,'Design Computing and Cognition '06', Springer Netherlands, 10.1007/978-1-4020-5131-9_9, 2006, pp. 163-181.
  • Hubka, V. and Eder, W. E. "Design Knowledge: Theory in Support of Practice," Journal of Engineering Design (1:1), 1990, pp. 97-108.

Topic 7: Design Thinking

  • Gabrysiak, G., Giese, H. and Seibel, A. "Towards Next Generation Design Thinking: Scenario-Based Prototyping for Designing Complex Software Systems with Multiple Users", in Meinel, C., Leifer, L., Plattner, H., Meinel, C. and Leifer, L., ed.,'Design Thinking', Springer Berlin Heidelberg, 2011, pp. 219-236.
  • Lindberg, T., Meinel, C. and Wagner, R. "Design Thinking: A Fruitful Concept for IT Development?", in Meinel, C., Leifer, L., Plattner, H., Meinel, C. and Leifer, L., ed.,'Design Thinking', Springer Berlin Heidelberg, 2011, pp. 3-18.

Topic 8: Engineering Design

  • Frey, D., Herder, P., Wijnia, Y., Subrahmanian, E., Katsikopoulos, K., de Neufville, R., Oye, K. and Clausing, D. "Research in engineering design: the role of mathematical theory and empirical evidence," Research in Engineering Design (21:3), 2010, pp. 145 -- 151.
  • Frey, D. D., Herder, P. M., Wijnia, Y., Subrahmanian, E., Katsikopoulos, K. and Clausing, D. P. "The Pugh Controlled Convergence method: model-based evaluation and implications for design theory," Research in Engineering Design (20:1), 2008, pp. 41--58.

Topic 9: Product Appearance

  • Creusen, M. E. H. and Schoormans, J. P. L. "The Different Roles of Product Appearance in Consumer Choice*," Journal of Product Innovation Management (22:1), 2005, pp. 63--81.
  • Ross, P. and Keyson, D. V. "The case of sculpting atmospheres: towards design principles for expressive tangible interaction in control of ambient systems," Personal Ubiquitous Comput. (11), 2007, pp. 69--79.

Topic 10: Design Science in Information Systems

  • Aken, J. E. V. "Management Research Based on the Paradigm of the Design Sciences: The Quest for Field-Tested and Grounded Technological Rules," Journal of Management Studies (41:2), 2004, pp. 219--246.
  • Walls, J. G., Widmeyer, G. R. and El Sawy, O. A. "Building an Information System Design Theory for Vigilant EIS," Information Systems Research (3:1), 1992, pp. 36-59.

Your term paper should consist of the following parts:

  1. Analysis and critical evaluation of both publications concerning the methodology of the paper, i.e. motivation, procedure, results
  2. Synthesis of both publications
  3. Open questions

Task for students on Master level

Creation of term paper regarding the topic „Design of Information Systems“ and presentation of work within the seminar. Your term paper should consist of the following parts:

  1. Research questions
  2. Specification of research design
  3. Implementation of research design
  4. Analysis and discussion of results
  5. Summary and outlook

Dates and Rooms

Literature

Aken, J. E. V. "Management Research Based on the Paradigm of the Design Sciences: The Quest for Field-Tested and Grounded Technological Rules," Journal of Management Studies (41:2), 2004, pp. 219--246.

Creusen, M. E. H. and Schoormans, J. P. L. "The Different Roles of Product Appearance in Consumer Choice*," Journal of Product Innovation Management (22:1), 2005, pp. 63--81.

Franke, N., Keinz, P. and Schreier, M. "Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self-Design," Journal of Product Innovation Management (25:6), 2008, pp. 546--559.

Frey, D., Herder, P., Wijnia, Y., Subrahmanian, E., Katsikopoulos, K., de Neufville, R., Oye, K. and Clausing, D. "Research in engineering design: the role of mathematical theory and empirical evidence," Research in Engineering Design (21:3), 2010, pp. 145 -- 151.

Frey, D. D., Herder, P. M., Wijnia, Y., Subrahmanian, E., Katsikopoulos, K. and Clausing, D. P. "The Pugh Controlled Convergence method: model-based evaluation and implications for design theory," Research in Engineering Design (20:1), 2008, pp. 41--58.

Gabrysiak, G., Giese, H. and Seibel, A. "Towards Next Generation Design Thinking: Scenario-Based Prototyping for Designing Complex Software Systems with Multiple Users", in Meinel, C., Leifer, L., Plattner, H., Meinel, C. and Leifer, L., ed.,'Design Thinking', Springer Berlin Heidelberg, 10.1007/978-3-642-13757-0_13, 2011, pp. 219-236.

Gero, J. S. "Design prototypes: a knowledge representation schema for design," AI Magazine (11:4), 1990, pp. 26--36.

von Hippel, E. and Katz, R. "Shifting Innovation to Users via Toolkits," Management Science (48), 2002, pp. 821--833.

Hubka, V. and Eder, W. E. "Design Knowledge: Theory in Support of Practice," Journal of Engineering Design (1:1), 1990, pp. 97-108.

KERLEY, W. and HOLDEN, T. "SYSTEMS DEVELOPMENT METHODOLOGIES: A KNOWLEDGE PERSPECTIVE", in GERO, J. S., ed.,'Design Computing and Cognition '06', Springer Netherlands, 10.1007/978-1-4020-5131-9_9, 2006, pp. 163-181.

Lindberg, T., Meinel, C. and Wagner, R. "Design Thinking: A Fruitful Concept for IT Development?", in Meinel, C., Leifer, L., Plattner, H., Meinel, C. and Leifer, L., ed.,'Design Thinking', Springer Berlin Heidelberg, 10.1007/978-3-642-13757-0_1, 2011, pp. 3-18.

Mockus, A., Fielding, R. T. and Herbsleb, J. D. "Two case studies of open source software development: Apache and Mozilla," ACM Trans. Softw. Eng. Methodol. (11), 2002, pp. 309--346.

Osterloh, M. and Rota, S. "Open source software development—Just another case of collective invention?," Research Policy (36:2), 2007, pp. 157--171.

Oulasvirta, A. "Fielding Usability Evaluation," IEEE Pervasive Computing (11:3), 2012, pp. 1--8.

Ross, P. and Keyson, D. V. "The case of sculpting atmospheres: towards design principles for expressive tangible interaction in control of ambient systems," Personal Ubiquitous Comput. (11), 2007, pp. 69--79.

Tang, L., Yu, Z., Zhou, X., Wang, H. and Becker, C. "Supporting rapid design and evaluation of pervasive applications: challenges and solutions," Personal Ubiquitous Computing (15), 2011, pp. 253--269.

Vermaas, P. E. and Dorst, K. "On the conceptual framework of John Geroʼs FBS-model and the prescriptive aims of design methodology," Design Studies (28:2), 2007, pp. 133--157.

Walls, J. G., Widmeyer, G. R. and El Sawy, O. A. "Building an Information System Design Theory for Vigilant EIS," Information Systems Research (3:1), 1992, pp. 36-59.

Organization

The term paper have to be generated with LaTex by means of the Latex LNCS-Package. You have to ensure that your submitted term paper can be compiled for rendering a PDF. All term papers will be published at ISS web site in form of seminar proceedings.

Language of the seminar: German (literature in English)

Details can be found in the document: term papers at Chair ISS.

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seminar-merkblatt.pdf
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llncs2e.zip
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material_semdlm_latex_course.zip
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semdlm_latex_einfuehrung.pdf
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proceedings_seminar_semdlm_sose_2012.pdf
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