Service Engineering (SE 20/21), Master

Semester: WS 2020/2021
Study Courses: Wirtschaftsinformatik Master (PO 2002, PO 2009), Betriebswirtschaftslehre Master (PO 2010), Wirtschaft und Recht Master (PO 2010), Wirtschaftspädagogik Master (PO 2010), Master EFP
Credit Points: 6 CP
Contact person: Maxx Richard Rahman


Service Engineering offers a systemic insight into the creation of complex systems. Topics like design science, product and service development as well as design and empirical evaluation of hybrid products will be discussed in the lecture and deepened in exercises. Within the exercises, you will form small project teams to use your obtained knowledge in case studies. After completing the course, all participants will be able to analyze systems and to specify customer needs. Furthermore, they will be familiar with performing team-based design processes and validating resulting designs empirically.

Dates and Rooms


Relevant literature is listed in slides.


General information

  • Composition of lecture: lecture (2 SWS) and exercise (2 SWS)
  • Language of lecture: English
  • Start of lecture: tbd
  • End of lecture: end of Winter semester 19/20
  • Organizational lecture: tbd


  • Information will be given in organizational lecture.


Please register here for the lecture including the exercise. The registration will be open until end of November, 2019. For the exam, please register via VIPA.

Registration for the lecture on the UdS learning platform


The lecture covers a module test consisting of an exam (120 minutes) and the review of the exercise. The module grade is composed as follows: 50% exam, 50% exercise.