Hannover Messe 2018: nPotato raises attention

Since yesterday, the Hannover Messe 2018 is in full progress and also the nPotato raised the attention of numerous guests. Interested guests were, amongst others, the US department of commerce and a polish delegation. The Hannover Messe will run until 27 March. We welcome you to our "Smart Farming World" exhibit!

Regards for Christmas

Merry Christmas and a Happy New Year!

Time goes fast. After a long, exciting time with a lot of great projects, 2017 draws to a close. This is the time in the year to say thank you. The annual christmas party from the ISS Chair is a good opportunity to talk and exchange memories. Furthermore to say thank you to all the employees.

The ISS Chair wishs Blessed Christmas and best wishes for the New Year to all co-operation partners, colleagues and students!

ISS at UdS Open Campus Day 2016


On 09.07.2016, Saarland University staged an Open Campus Day. Chair ISS invited everyone to participate in a fitness test and introduced the new app SleeGR.

Are you in better shape than Jan Frodeno, the famous triathlete? This was the main question interested visitors could ask and prove to themselves at UdS Open Campus Day. Jan Frodeno won the Iron Man Contest, one of the most approving triathlete events in the world. Visitors could participate in different physical exercises. Once they completed them, the ISS-team measured how quickly the visitors heart rate came back to a normal state with the SleeGR app. A total of 60 people (between 13 and 81 years old) participated, received their individual fitness certificate and were able to win prizes.




Saturday, 09th of July, 11:00 am - 5:00 pm


Entrance of building A5 3

Here, you can find impressions of the Open Campus Day as well as the detailed program.

Inspection of Exams WS15/16

14th of march, 2016

Dates for exam inspections "Value Engineering" and "Web Technologies" are published.

  • Inspection of Exam "Value Engineering (VE)": Monday, 18th of April, 2016, 2p.m.-3p.m., at ISS Chair, building A5 3, 2nd floor
  • Inspection of Exam "Web Technologies (WT)": Monday, 18th of April, 2016, 3p.m.-4p-m., at ISS Chair, building A5 3, 2nd floor
  • please register via email for VE at sabine.janzen@iss.uni-saarland.de and for WT at mayur.bhamborae@iss.uni-saarland.de

Inspection of exams "Informationsmanagement"

19th of May, 2014

Thursay, 6th of June, 2014, 10 a.m - 12.a.m., building A5 3, room 2.01 (ISS Chair) (please register via eMail at Mrs Nina Fischer: nina.fischer@iss.uni-saarland.de).

23.-25. June, 2014

Prof. Wolfgang Maaß will talk at the 1. europatriates congress for the solution of the youth unemployment in europe.

Innovation Networks, Business Clusters, Big Data ...

Summer term 2014

This week, our lectures Information and Innovation Management will start.

In the upcoming term, new topics will be part of the curriculum, e.g., Industry 4.0, Innovation Networks and Business Clusters.

The lecture Information Management deals with the IT management basics. Topics like IT controlling, enterprise architectures, system architectures, mobile and cloud computing as well as data modeling will be discussed. The lecture Innovation Management focuses on topics like knowledge management, innovation strategies, experimental strategies, Open Innovation as well as adoption and diffusion. The theoretical foundations will be supported by guest lectures and exercises.

MKWI 2014 Panel Digital Life

26.-28.Februar, 2014

For the conference in business informatics Prof. Wolfgang Maaß has contributed to the topic "Digital Life" from the 26th to 28th of February, 2014 in Paderborn, Germany.

Abstract: It began with e-mail and e-banking. Today there is a huge spectrum of application systems, which change the private life of many people. This range from applications in a joined-up car to controling the heater up to mobile fitness and health assistants. Therefore, an interdisciplinary topic area „Digital Life“ is opening, which is of high importance in research and practical fields. However, this lies beyond the established topic areas of business informatics. This raises the question, which concrete contribution the business informatics can accomplish, how they can achieve that and how the existing methods and concepts from the business informatics can be developed further to adapt the topic. These questions shall be discussed in this panel.

A recording of the talk and the following discussion from Prof. Wolfgang Maaß can be found here

Happy tomatoes and kind bathrooms!

14th of May, 2014

Within the programme "Kinder-Uni Saar 2014", Wolfgang Maass will give a lecture for kids at 14th of May, 2014, 4 p.m., AudiMax (B4 1). The title of the lecture will be "How will the bathroom of the future look like?"

Will a mirror be able to display weather information? How can we test, whether plants are happy? Answers to these and further questions will be given by Prof. Wolfgang Maass in his lecture. The "Kinder-Uni" is organized in cooperation by Saarland University and Saarbrücker Zeitung. 8 to 14 years old girls and boys are welcome and can register here.

PDF (676 KB)

Colloquium "Bayesian Statistics"

Summer term 2014

Kick off meeting of cooperative colloquium "Bayesian Statistics" takes place at 14th of April, 2014, 2 p.m. Interested Master and PhD students, please register here.

In many areas which are dominated by empirical research, e.g. economy, psychology or sociology, scientific research consists of the analysis of complex systems. The dependencies in these systems are unknown and a stochastic approach appears reasonable. By implication, the assumptions about the stochastic terms have a direct impact on the results of the research program. To include this circumstance, the model should implement any information given and update the model if it appears necessary. This is the main characteristic of Bayesian Statistics, which focus lies on conditional probabilities. This approach enables an inductive model update or model learning via Bayes´ Rule, which takes every information given into account. This course imparts the basic principles of the Bayesian approach and compares them with non-Bayesian methods which are widely used in many scientific domains. Furthermore, some practical applications with the software program R are also part of this course.

Inspection of Exams Web Technologies

23rd of April, 2014

April 23rd 2014, 10-12 p.m., building A5 3, 2nd floor, room 2.01.1, Registration: Please send a mail to Christian Theres

24.-26. April, 2014

Prof. Wolfgang Maaß is member of the program committee of the 9th International Danube Adria Association for Automation & Manufacturing (DAAAM) Baltic Conference

Deadline : 16. Februar, 2014

24.-26. April, 2014, Tallinn, Estonia

Abstract: The DAAAM-Baltic 2014, an international conference on industrial engineering for SMEs explores trends in product and manufacturing development based on use of IT and computer systems. Its scope ranges from design engineering, production engineering, production management, materials engineering as well as mechatronics and system design. The main idea of starting this conference was to give for young scientists in the area of Baltic and Northern countries an opportunity to introduce their works, find partners. Conference aims to bring together researchers from the academic communities and enterprise sector to share their experiences and to foster collaboration. The DAAAM Baltic 2014 focus will encompass theoretical and practical methodologies, resolving technologies of CAD, CAE, MPC and etc, considering completeness, dynamics of change, new technology insertion, complexity, integration, and time to market. Submission of industrial research is welcome. DAAAM-Baltic meetings belong into network of DAAAM International events (DAAAM – Danube Adria Association for Automation and Manufacturing). The conference includes five sections with a variety of topics.ics.

Petition zur Zukunft der Universität des Saarlandes


Petition GEGEN die Gründung einer „Business School Saarland“ in Form einer Gesamthochschule und FÜR die Sicherung einer umfassenden akademischen Grundversorgung!

„Die Empfehlung des Wissenschaftsrates zur Einrichtung einer „Business School Saarland“ ist ein Irrweg, den wir auf das Entschiedenste ablehnen. Er zerstört unsere Zukunftschancen und die des Saarlandes. Wir fordern deshalb energisch den Erhalt einer universitären Wirtschaftswissenschaft als Einheit der Universität des Saarlandes. Aufgrund der aktuellen Wirtschaftslage des Saarlandes sollen künftig drastische Sparmaßnahmen ergriffen werden. Erste Opfer dieser Politik sind augenscheinlich die saarländischen Hochschulen, insbesondere die Rechts- und Wirtschaftswissenschaftliche Fakultät! Wir sprechen uns gegen eine derartige „Verstümmelung“ des saarländischen Studienangebots aus und drängen darauf, dass bei Kürzungsvorhaben nicht bei der Bildung angesetzt wird!

Guest Lecture "Data Science"


Referent: Dr. Ulrich Kerzel (Blue Yonder)
Wann? 05.02.2014; 10:15 Uhr
Wo? Gebäude B4 1, Raum 0.26

Abstract: Data science incorporates varying elements and builds on techniques and theories from many fields, including mathematics, statistics, data engineering, pattern recognition and learning, and high performance computing with the goal of extracting meaning from data and creating data products. Whereas a traditional data analyst may look only at data from a single source – a CRM system, for example – a data scientist will most likely explore and examine data from multiple disparate sources. The data scientist will sift through all incoming data with the goal of discovering a previously hidden insight, which in turn can provide a competitive advantage or address a pressing business problem. A data scientist does not simply collect and report on data, but also looks at it from many angles, determines what it means, then recommends ways to apply the data. A major goal of data science is to make it easier for others to find and coalesce data with greater ease. Data science technologies impact how we access data and conduct research across various domains, including the biological sciences, medical informatics, social sciences and the humanities.

PDF (280 KB)

Neuro-IS and R

January, 2014

On January 29th and 30th, the tutorial "Neuro-IS and R in Practice" will take place at chair ISS.

The tutorial for Bachelor and Master students consists of theoretical explanations and practical exercises. The number of participants is limited to 15 people. A participation certificate will be given. Registration for the tutorial will be organized via ISS learning platform.

Re-thinking surfboards as snowboards

September, 2013

Innovation management - Prof. Wolfgang Maaß was interviewed concerning this topic by Lothar Warscheid - editor of the newspaper Saarbrücker Zeitung.

PDF (702 KB)

Visit from Presidents Club

07th of October, 2013

Last Monday, the 3rd meeting of the presidents club of Saarland University took place at Chair ISS.

Objectives of these meetings are the introduction of interesting chairs to the 24 industrial representatives as well as the iniitation of discussions concerning cutting-edge topics in research and industry.

This time, the presidents club was held at chair ISS. The focus of the meeting laid on talks, projects and demonstrations presenting the work of chair ISS. Concerning the topics "application of information technology in therapy of obese children", "strategically acting dialogue systems at the Point Of Sale", "sensor-based production systems", "Healthcare 4.0" and "context-aware information systems", chair ISS got great feedback by the presidents club.

President Linneweber and his team, Mrs. Stephanie Böcker (support activities marketing) and Mr. Bernd Grohs (Fundraising-representative) welcomed i.a.: Mr. Oswald Bubel (President of Verband der saarländischen Unternehmerverbände, CEO of Hager SE), Dr. Matthias Dieter (Co-owner and COO of Hydac interational), Prof. Dr. Peter Hartz (former chief human resources officer of Volkswagen AG, chief human resources officer of Dillinger Hütte), Mr. Heiner Löhl (CEO of Bank 1 Saar), Mr. Joachim Malter (CEO of Verband der metallverarbeitenden und Elektrounternehmen des Saarlandes), Prof. Dr. Sylvia Martin (Owner of Möbel Martin Group), Mr. Hans-Werner Sander (CEO of Sparkasse Saarbrücken), Dr. Harald Schneider, Mr. Peter Stockhorst (CEO of Cosmos Versicherungen AG) and Dr. Hanspeter Georgi (former Minister of Economic Affairs of Saarland).

Winter term = Big Data, NoSQL, Map/Reduce ...

Winter term

Interested in web technologies? In upcoming Winter term, the lecture "Web Technologies" will take place again.

Contents of the lecture include basics like HTML, CSS and JavaScript/AJAX. Furthermore there will be an overview of the classic databases in the context of the LAMP Stack and the MVC Pattern. NoSQL databases and XML/XQuery/xPath and XSLT will be viewed as well as the area of semantic data-representation with lower-case semantics, Web Ontology Language (OWL), Reasoning and rule-based conclusion. The end of the lecture will consist of the topics Big Data and Map/Reduce. All topics of the lecture will be practically applied by the students in the weekly exercises.

Value Engineering in Winter term!

Winter term

The new lecture "Value Engineering" extends the lecture "Product-Service Information Systems (ProSIS)" and offers a systemic insight into the creation of complex systems.

Topics like design science, product and service development as well as design and empirical evaluation of hybrid products will be discussed in the lecture and deepened in exercises. Within the exercises, you will form small project teams to use your obtained knowledge in case studies. After completing the course, all participants will be able to analyze systems and to specify customer needs. Furthermore, they will be familiar with performing team-based design processes and validating resulting designs empirically.

Inspection of Exams

5th of September, 2013

  • Inspection of Exam "Informationsmanagement (IFM)": Monday, 23rd of September, 2013, 10a.m.-12a.m., building B4 1, room 0.06
  • Inspection of Exam "Innovationsmanagement (IVM)": Tuesday, 8th of October, 2013, 2p.m.-4p-m., building A5 3, room 2.03 (ISS Chair) (please register via eMail at Mrs Sabine Janzen: sabine.janzen@iss.uni-saarland.de).

July 2013

The radio station SR 2 reported about the German Research Center for Artificial Intelligence (DFKI). Prof. Maass gave an interview for this feature and the Intelligent Bathroom was featured as well.

The radio feature can be heard on the media website of the radio station.


July/August 2013

  • Information Management: 30.07.13, 5-7 p.m., B4 1, Audimax (A-HE), Room 0.18 (HF-KO), Room 0.19 (KP-MER), Bio. (MES-RO), Chemie (RP-ST), Room 0.06 (SU-WI), Room 0.23 (WK-Z);
  • Innovation Management: 01.08.13, 11-12 a.m., B4 1, Room 0.04

Guest lecture: "Cloud computing: What every Cloud consultant should know"

10th of July, 2013

Speaker: Herr Nitin Arora (Engagement Manager at Canopy Cloud)
When? Wednesday, 10th of July, 2013; 10:15 a.m.
Where? Building B4 1, Room: Auditorium Maximum

Cloud concepts
Why & how are companies using cloud?
What makes companies successful with cloud?
The cloud vendor landscape

PDF (258 KB)

Guest lecture: "Mobile Application Usability: Conceptualization and instrument development"

8th of July, 2013

Speaker: Dr. Hartmut Höhle (Ph.D., Assistant Professor, University of Arkansas)
When? Monday, 8th of July, 2013, 2:15 p.m.
Where? Max Planck Institute, Building E1 7, Room 001

Abstract: This paper presents a mobile application usability conceptualization and survey instrument following the 10-step procedure recommended by MacKenzie et al. (2011). Specifically, we adapted Apple’s user experience guidelines to develop our conceptualization of mobile application usability that we then further developed into 19 first-order constructs that formed 6 second-order constructs. To achieve our objective, we collected 4 datasets: content validity (n=318), pre-test (n=440), validation (n=408) and cross-validation (n=412). The nomological validity of this instrument was established by examining its impact on two outcomes: continued intention to use and mobile application loyalty. We found that the constructs that represented our mobile application usability conceptualization were good predictors of both outcomes and compared favorably to an existing instrument based on Microsoft’s user experience guidelines. In addition to being an exemplar of the recent procedure of MacKenzie et al. to validate an instrument, this work provides a rich conceptualization and instrument for mobile application usability that can serve as a springboard for future work to understand the impacts of mobile application usability and can be used as a guide to design effective mobile applications.

PDF (335 KB)

Guest lecture "Managing Innovation in Emerging Markets"

11th of July, 2013

Speaker: Prof. Dr. Marco Zeschky
When? Thursday, 11th of July, 2013, 10:15 a.m.
Where? B4 1, Room 0.05

Abstract The rise of innovation for and from emerging markets is a recent phenomenon that offers numerous opportunities and challenges for Western firms to do business in these markets. For Western firms, the sheer market size is a major driver to enter these markets, but challenges lie in overcoming rigid structures and strategies which have made these firms successful in the past. But, the business logic in emerging markets - especially at the the 'bottom of the pyramid' (BoP), i.e., the people who live on less than two dollars per day - is quite different from mature, Western markets. Western firms need to innovate their business models, product offerings, and organizational structures to meet the unique requirements of the customers at the BoP. This guest lecture looks at some of the core issues of creating innovation in emerging markets and the effects this has on mature, Western markets.

PDF (203 KB)

18th-23rd of August, 2013

Prof. Wolfgang Maass will participate at the Dagstuhl Perspectives Workshop "ICT Strategies for Bridging Biology and Precision Medicine" to be held at Schloss Dagstuhl (Wadern, Germany).

Open Day

22th of June 20013

During the open day of the Saarland University on the 22th of june there will be presetations and demos of the "intelligent bathroom". All visitors are welcome!


Place: Building B4 4, Room 0.03.2 (Behind Building B 4.1, Eingang Innovation Lab)
Presentations: 11.00 & 14.00

We are looking forward to meet you!

PDF (849 KB)

8th of May, 2013

According to WDR5 broadcast "LebensArt", the Intelligent Bathroom is one of the future dream bathrooms.

30th of April, 2013

The ISS-Team is conducting an experiment on April 30th 2013 to determine the validity of models in the process of information systems development.

The experiment consists of 3 parts and takes about 45 min. It will be conducted by two-person teams and will take place in building B4 4, Room 0.03.2 on 2 and 3 p.m. If you are interessted in taking part in this experiment, please register for your convenient timeframe on the following web site: http://bit.ly/17UMykP. You will receive an allowance in the amount of 7€ for your participation.

22nd of April, 2013

Information Management, Service Management and Product-Service Information Systems: April 22nd, 2-7p.m., building A5 3, 2nd floor, room 2.01.1, Registration online. No registration per email possible.

Open brown bag meeting "Talking to machines - shop floor communication"

16th of April, 2013

Open brown bag meeting "Smart Sensors and Plants"

9th of April, 2013

  • Speaker? Nina Fischer
  • Where? A5 3, room 2.03
  • When? 12:30-13:00

3rd of April, 2013

Information Management (Wednesday, 10:15-11:45, Audimax (B4 1)) and Innovation Management (Thursday, 10:15-11:45, Room 0.05 (B4 1))

IKS 2012 EU Review

14th-15th of March, 2013

Final review of EU project IKS in Luxembourg. Presentation of work done in 2012, e.g., "Showcasing of AmI use case", IKS validation, overview of Open Source code base.

Open brown bag meeting "Multiple Product-Machinery - Cyber-physical Interaction"

12th of March, 2013

4th of March, 2013

Next Monday, the registration for Information Management (IFM) and Innovation Management (IVM) is possible.

Please, use ISS Learning Platform for the registering for the Summer term lectures.

Joint seminar for Ph.D. students by Prof. Friedmann and Prof. Maass - "Principles and Practice of Structural Equation Modeling"

Summer term 2013

Registrate until 28th of February, 2013 via ISS eLearning platform.

Student assistants wanted (Start: 1st of April, 2013)

8th of February, 2013

We search students for 2 free student assistant positions starting at 1st of April, 2013 (5-10 hours per week). Detailed information in the job advertisement under "Jobs".

Dates and rooms of exams ...

February 2013

... are available.

  • Dienstleistungsmanagement und Informationssysteme: 13th of Feb., 2013 (12am-2pm) (B4 1, Room 0.05)
  • Product-Service Information Systems: 12th of Feb., 2013 (4-6pm) (B4 1, Room 0.06)

April 2013:

  • Information Management: 3rd of April, 2013 (12:30 am-2:30pm) (B4 1, Room 0.19)

Guest lecture "Kundenorientierte Serviceleistungen im Multi-Channel Marketing und Vertrieb bei Villeroy und Boch"

23rd of January, 2013

Speaker: Thomas Ochs (CIO Villeroy & Boch AG)
When? 23rd of January, 2013, 10:15 a.m.
Where? Building B4 1, Room 0.24

In diesem Vortrag skizziert Hr. Thomas Ochs, verantwortlich für das konzernweite Informationsmanagement im V&B Konzern Ansatzpunkte und Konzepte in welcher Form Produkte, Dienstleistungen und Prozesse besser am Markt sowie differenziert an Kundengruppen ausgerichtet werden konnten. Durch die Nutzung verschiedener Vertriebs- und Kommunikationskanäle spielt die Ausgestaltung der betriebswirtschaftlichen Softwareanwendungen wie z.B. dem CRM System, der Web Präsenz (B2B, B2C) oder der Filiallösung im eigenen Einzelhandel eine wesentliche Rolle. Anhand der beispielhaften Darstellung neu entstandener bzw. erweiterter interner und externen Serviceangebote wird der Mehrwert transparent dargestellt.

10th of January, 2013

Saarland University was awarded by the Federal Ministry of Economics and Technology (BMWi) as one of the top three foundation universities in Germany.

The award covers high financial funding; within the next years, Saarland University will receive round about 2.7 million Euros of federal funds. The objective is to raise the number of company foundations at the university.

Guest lecture "Vom Apfel zum Apple - neue Wege im Lebensmitteleinzelhandel"

19th of December, 2012

Speaker: Benjamin Brüser (Manager of "Emmas Enkel")
When? 19th of December, 2012, 10:15 a.m.
Where? Building B4 1, Room 0.24

In diesem Vortrag berichtet der erfolgreiche Jungunternehmer Benjamin Brüser, Gründer des Start-Ups "Emmas Enkel", dass sich die Konzepte eines klassischen Online-Shops und des altbekannten Tante Emma Ladens nicht gegenseitig ausschließen, sondern kombinieren lassen. Er gewährt einen Eindruck in sein entwickeltes Konzept des zeitlosen Einkaufs, welches klassischen Handel und e-Commerce erfolgreich miteinander verbindet. Neben der Vorstellung des Konzeptes "Einkaufen 3.0" am Beispiel des Düsseldorfer Ladengeschäfts gibt Benjamin Brüser Einblicke in die Vorteile des Cross-Channel-Konzepts.

Guest lecture "Usability Engineering in Theory and Practical Appliance"

15th of November, 2012

Speaker: Prof. Dr. Dieter Wallach (Managing Director, ERGOSIGN GmbH)
When? 15th of November, 2012, 10:15 a.m.
Where? Room 0.26, B4 1

Im Rahmen der Veranstaltung "Product-Service Information Systems" wird Prof. Dr. Dieter Wallach einen benutzerzentrierter Entwurfsansatz zur Entwicklung gebrauchstauglicher interaktiver Systeme vorstellen. Dieser wird theoretisch-methodisch begründet und an konkreten Projektbeispielen anschaulich illustriert. Ausgangspunkt der Darstellung bildet eine umfassende empirische Studie zur Bedeutung der Usability für den deutschen Mittelstand.

ERGOSIGN gehört zu den führenden Anbietern für User Interface Design-Dienstleistungen. Die Arbeitsschwerpunkte von Prof. Dr. Dieter Wallach liegen - neben der Geschäftsleitung - in der Weiterentwicklung von Usability Engineering-Methoden. Er verantwortet darüber hinaus den Bereich Research und sorgt als Professor für Human-Computer- Interaction für die Integration aktueller Forschungsergebnisse in die Arbeit der ERGOSIGN GmbH.

PDF (869 KB)

Sunday, 4th November, 2012, 4:30 P.M.

On Sunday, 4th November 2012, the intelligent bathroom developed in the project IKS will be presented in the German TV broadcast "ARD Ratgeber Haus+Garten". The broadcast will be at 4:30 P.M.

Start of ISS lectures in winter term 12/13

October 2012

The lectures of chair ISS in winter term 12/13 have just started: "Service Management and Information Systems" (each Wednesday, 10:15-11:45, Room: 0.24 in B4 1) and "Product-Service Information Systems" (each Thursday, 10:15-11:45, Room: 0.26 in B4 1).

Registration for the offered courses

The registration for courses offered in the upcoming WS 2012/13 is now open.

Visit the website of DLM or ProSIS to get further information.

Job advertisement

The Chair in Business Administration, esp. Information and Service Systems (ISS), has an open job position for a research associate. See details on our Jobs page.

24th-27th September

The 35th German Conference on Artificial Intelligence KI 2012 takes place in Saarbrücken from 24th-27th September. Wolfgang Maass is the leader of the "Reasoning & Machine Learning" session. Furthermore, he guides the tutorials as tutorial chair. On 24th September, he presented a tutorial together with Sabine Janzen on the subject of "Designing Ambient Intelligence Environments".

20th-21th September, 2012

Dr. Eva Yi-Yuan Yueh from Taiwan visited the ISS Chair for two days. She works as Deputy Director General at the "Innovative Digitech-Enabled Applications & Services Institute" (IDEAS) in Taipei. The IDEAS is part of the "Institute for Information Industry" in Taiwan.

October 2012

  • Informationsmanagement: 16th and 17th October, 2-7pm, building A5 3, 2nd floor, room 2.15, Registration online. No registration per email possible.
  • Innovationsmanagement: 16th October, building A5 3, 2nd floor, room 2.15, Registration via email with sabine.janzen@iss.uni-saarland.de.

Dates of Exams (resit) in October 2012

October 2012

Exams (resit)

  • Informationsmanagement: Thur, 04.10.2012 (08 am - 10 am)

  • Product-Service Information Systems: Thur, 04.10.2012 (12.30 pm - 02.30 pm)

Proceedings of seminar SemDLM in Summer term 2012

Summer term 2012

Proceedings of the seminar "New Issues of Service Management" are available online. In Summer term 2012, the focus lay on the topic "Design of Information Systems".

PDF (3.33 MB)

Dates of Exams

August 2012

Dates of exams for August 2012:

  • Informationsmanagement: Thur, 02.08.2012 (09-11 am)

  • Innovationsmanagement: Fri., 10.08.2012, Room 0.05 in B4.1 (12-01 pm)

19th - 20th of July, 2012

Representatives of research, retail and logistics will meet from 19th - 20th of July in St. Wendel for discussing the increasing influence of information and communication technologies in retail. (Organized by Prof. Dr. Antonio Krüger and Prof. Dr.-Ing. Wolfgang Maass)

Main topics of the key notes are practical applications and experiences with digital signage, innovations in mobile payment and the development of e-commerce towards an emotional shopping experience amongst others. Beside the key notes, guests of the ITH will have the opportunity to test innovative demonstrations of innovative technologies in retail.

Chair ISS will present a demonstrator developed in the RESPOND project. It is a "Smart Sales Support" system to support sales people in counseling interviews with customers.

Further information concerning the location and programme of the symposium as well as the registration can be found here.

19th/20th June, 2012

A press release concerning the research project "PathMate" has been published. The newspaper St.Galler Tagblatt released an article regarding this project.

The objective of this this research project is the examination of the treatment of overweight children with the help of technology. The project runs for three years and is financed by the Swiss National Fond. Project leader of "PathMate" is Prof. Dr.-Ing. Wolfgang Maass.

Please find the press release here:

PDF (181 KB)

18th July, 2012

The inaugural lecture of Prof. Dr.-Ing. Wolfgang Maass took place on 18th July. Subject of the lecture was "The Design of Product Service Information Systems".

31st May, 2012

Speaker: Dr. Steffen Roehn (Former Chief Information Officer of Deutsche Telekom)
When? 31st May, 2012, 10.15am
Where? Audimax, Building B4 1

Die „Unternehmensarchitektur“ (“Enterprise Architecture”) als Teil des Fachgebietes „Informationsmanagement“ versteht sich als Methode, die Geschäfts-, Prozess-, Informations-, Applikations- und technische Architekturen so zu integrieren, dass ein Unternehmen bestmöglich durch IT unterstützt wird. Dabei sollen traditionell vor allem zwei Probleme gelöst werden: Systemkomplexität und mangelnde Ausrichtung zwischen Geschäftsanforderungen und der (existierenden) IT. In jüngster Zeit entwickelt sich der Anspruch der Unternehmensarchitektur immer mehr zu einer Methodik, eine gesamte IT-Strategie abzubilden und somit den Fahrplan zu einer bestmöglichen IT-Unterstützung eines Unternehmens zu beschreiben.

Ziel des Gastvortrages von Dr. Steffen Rohen ist es, aus Sicht eines CIO eines internationalen Konzerns eine kritische Betrachtung auf das Teilgebiet „Unternehmensarchitektur“ und dessen Nutzen im konkreten Unternehmensalltag vorzunehmen.

Dr. Steffen Roehn übernahm die Verantwortung für die konzernweite IT der Deutschen Telekom als Chief Information Officer (CIO) am 1. Mai 2009. Am 1.11.2000 begann er als Geschäftsführer IT der T-Mobile Deutschland im Konzern Deutsche Telekom. Zusätzlich zu dieser Aufgabe übernahm er die Rolle des CIO als Mitglied des Bereichsvorstandes der internationalen T-Mobile Gruppe im Jahr 2006. In seiner Zeit bei der Deutschen Telekom hat er durch die Einführung einer globalen IT-Organisation, Erhöhung der Kundendatensicherheit und einer Komplexitätsreduktion der IT die Weichen für die Zukunft gestellt. Vor seiner Zeit bei der Deutschen Telekom hat Steffen Roehn erfolgreich Unternehmen der Branchen Telekommunikation, HighTech, Finanzdienstleistungen und Konsumgüter beraten. Er führte zuletzt bis zum Jahr 2000 die Diebold Management Beratung als Vorsitzender der Geschäftsführung. Er startete seine Karriere bei der weltweit operierenden Unternehmensberatung Gemini Consulting. Dr. Steffen Roehn besitzt ein Diplom und Doktor in Physik von der Universität Mainz. Seine Doktorarbeit untersuchte hochenergetische Lepton-Zerfallskanäle beim Speicherring LEP am europäischen Kernforschungszentrum CERN in Genf.

PDF (489 KB)

The German radio station SR 2 reported about the intelligent bathroom, which has been developed in the project IKS at chair ISS. The radio feature - broadcasted on Wednesday, 9th - can be heard on the media website of the radio station.

"Intelligent" Bathroom (Photograph: Oliver Dietze)

Guest Lecture "What makes an apple (dis)similar to an orange and how does this matter for new product development"

9th of May, 2012

Speaker: Prof. Michael Gibbert, Ph.D. (Institute of Marketing and Communication, University of Lugano)
When? 09.05.2012, 10:15 a.m.
Where? Room 0.21, Building B4 1

What does the coffee brand Starbucks have in common with sofas? What about Nike sneakers and mp3 players? A while ago most marketing experts would have replied that those things had nothing in common, suggesting to stay clear of any extension product that was not similar to the brand’s core product. Lately the interpretation of what “similar” means has changed, and with it the boundaries of new product development.

Michael Gibbert is Professor of Marketing at the Communications Department at Universita della Svizzera Italiana, Lugano. Before joining the Lugano faculty, he was a faculty member at Bocconi University, Milan (first Assistant, then Associate Professor), and Adjunct Professor at Stellenbosch University, South Africa. He holds a Ph.D. in Management Strategy from St. Gallen University and taught or researched at the Yale School of Management, INSEAD, and Ludwid Maximilian’s University in Munich. He edited the bestselling “Siemens Knowledge Management Case Book” (John Wiley and Sons) beside other case research with companies such as BASF, DaimlerChrysler, Deutsche Bank, and Novartis. His academic work on case study methods appeared in Journal of Management Inquiry, Management and Organizational History, MIT Sloan Management Review, Strategic Management Journal, and Organizational Research Methods.

PDF (280 KB)

April 23rd, 2012

The press release regarding the "intelligent" bathroom of Prof. Dr.-Ing. Wolfgang Maass and his team is now available here.

In the course of the IKS project, the ISS chair develops a bathroom which offeres personalized information to the bathroom user. The information is presented on the mirror, the shower cabin or a partition in the bathroom. Via sensors, cameras and voice recognition, the bathroom identifies the person and also his position in the bathroom. According to this, e.g., the weather forecast, the news and the person's favorite music are presented at the current position of the person.

"Intelligent" Bathroom (Photograph: Oliver Dietze)

February/March 2013

Prof. Dr.-Ing. Wolfgang Maass will be in the Programme Commitee of 11th International Conference on Wirtschaftsinformatik for the track ”Integrierte Systeme in der Industrie“ (Integrated Systems in Industry). The WI2013 will take place at Leipzig University from February, 27th until March, 1st 2013.

3rd April, 2012

The ISS team visited the Innovative Retail Laboratory (IRL). In this research lab, innovations for retail are developed, e.g., intelligent shopping assistants and navigation systems for the shopping cart.

Summer term 2012

The ISS chair offers two new lectures in this summer term: Informationsmanagement (Management of Information Systems, IFM) for Bachelor students and Innovationsmanagement (Management of Innovations, IVM) for Master students.

16th March, 2012

Within the lecture Dienstleistungsmanagement (Service Management), the students presented their results of a case study at Deutsche Telekom in Bonn.

May 2012

The first Future Internet Assembly (FIA) will take place in Aalborg, Denmark, from 10th-11th May, 2012. Within this assembly, show cases of successful IoT applications can be presented in the session “IoT applications & business models”.

September, 24th-27th, 2012

Prof. Dr.-Ing. Wolfgang Maass will be tutorial chair of the 35th German Conference on Artificial Intelligence (KI 2012). The conference will take place in Saarbrücken, Germany, September, 24th-27th, 2012.

Dates for inspection of exams

April 2012

Dates for inspection of exams are now available.


Tuesday, 17 April, 10-12am, (building A5 3, room 2.15). Please sign up per email with Simone Orth.

Product-Service Information Systems

Tuesday, 17 April, 2-4pm (building A5 3, room 2.01.01). Please sign up per email with Sabine Janzen.

Web Technologien

Tuesday, 24 April, 10-12am, (building A5 3, room 2.01.02). Please sign up per email with Andreas Filler.

March 2012

The ISS chair is carrying out a study in the area of conceptual modeling of information systems. This includes an online experiment, for which participants are needed. Participants will have the chance to win an Amazon voucher.

1st prize: 30 EUR/$

2nd prize: 20 EUR/$

3rd prize 10 EUR/$

Participation is possible until Friday, March 9, 2012.

We are looking forward to your participation!

February/March 2012

The ISS chair will carry out a project in co-operation with Duravit AG.

October 2012

Prof. Dr.-Ing. Wolfgang Maass will be a member of the Program Commitee of the 18th International Conference on Knowledge Engineering and Knowledge Management (EKAW 2012). The conference will take place in Galway, Ireland, from 8th October until 12th October 2012.

The new book "Semantic Technologies in Content Managament Systems" by Wolfgang Maass and Tobias Kowatsch (eds.) is now available.

Content Management Systems (CMSs) are used in almost every industry by millions of end-user organizations. In contrast to the 90s, they are no longer used as isolated applications in one organization but they support critical core operations in business ecosystems. Content management today is more interactive and more integrative: interactive because end-users are increasingly content creators themselves and integrative because content elements can be embedded into various other applications. The authors of this book investigate how Semantic Technologies can increase interactivity and integration capabilities of CMSs and discuss their business value to millions of end-user organizations. This book has therefore the objective, to reflect existing applications as well as to discuss and present new applications for CMSs that use Semantic Technologies. An evaluation of 27 CMSs concludes this book and provides a basis for IT executives that plan to adopt or replace a CMS in the near future.

Available at Springer Verlag and Amazon.

Information and order:

PDF (329 KB)

Case Study in co-operation with Deutsche Telekom AG.

Winter term 2011/2012

The ISS chair performs a case study with students in co-operation with Deutsche Telekom AG. This case study is part oft the 2011/2012 winter term’s „Service Management“ lecture.

Postponement of written test in ProSIS

February, 2012

Please note, the written test in ProSIS takes place on 23rd of February, 2012, 4-6 p.m.!

06th of December, 2011

In the context of the 6th national IT-Summit, a PhD student of the ISS chair – Sabine Janzen - was selected as „high potential“ for the pilot phase of the Software Campus programme. Together with ten other master or PhD students, she will be funded for two years by the Software Campus - a public-private partnership of the Federal Ministry of Education and Research (BMBF) and the IT industry.

The kick off of the Software Campus was at this year's IT-Summit in Munich. Federal Chancellor Dr. Angela Merkel congratulated all highly qualified participants personally and further wished the students success in her keynote. Sabine Janzen is PhD student at Chair of Business Administration, especially Information and Service Systems at Saarland University. She will be supervised by Prof. Wolfgang Maass (Chair ISS) and Prof. Wolfgang Wahlster (CEO of German Research Center for Artificial Intelligence). In addition, she will get an intensive coaching for IT manager her industry partner Scheer Group GmbH.

Alt Kick Off of Software Campus, 6. IT-Gipfel, Munich, 06th of December 2011 (© 2011 Wolfram Scheible, Verwendung unter Genehmigung der EIT ICT Labs GmbH / Used by permission of the EIT ICT Labs GmbH) Kick Off of Software Campus, 6. IT-Gipfel, Munich, 06th of December 2011 (© 2011 Wolfram Scheible, Verwendung unter Genehmigung der EIT ICT Labs GmbH / Used by permission of the EIT ICT Labs GmbH)

The Software Campus represents a module of the high-tech strategy of the federal government. Approximately 80 to 100 students shall get admitted annually and each project should be encouraged up to 100,000 € over a maximum of two years. The project results of the Software Campus will be published and publicly presented at the annual "Summit" conferences. The aim of Sabine Janzens project is the modeling of strategic behavior of conversational agents in processing congruent and incongruent intentions in dialogues (e.g. sales conversations) by applying game theoretical approaches and equilibrium theories of economics ("Satisficing Conflicting Intentions in Dialogue Systems").

The Software Campus is a development program for master and PhD students with excellent degrees and creative entrepreneurial spirit, who are in the final phase of the master program or at the beginning of the PhD in computer science. Within the development programme specialized topics in computer science are focused beside management methods and strategies for corporate governance, market positioning and innovation management. Organized by a powerful network of universities and companies; objective of the Software Campus is to sponsor management talents for the IKT sector. This goal shall be achieved with the implementation of the BMBF-funded small research projects that are proposed by the students themselves and requested by the respective research partners. The students are supported by academic and industrial partners as part of a mentoring program. In the future, the Software Campus shall gain international reputation, sponsoring up to 50 percent highly talented young scientists from abroad. Another goal is to increase the percentage of women in manager positions in the IKT sector.

The funding is contributed in equal parts by the Federal Ministry of Education and Research (BMBF) and the companies involved. The industrial partners are Robert Bosch GmbH, DATEV, Deutsche Post AG, Deutsche Telekom AG, SAP AG, Scheer Group GmbH, Siemens AG and Software AG. The German Research Center for Artificial Intelligence, the Fraunhofer-Verbund IuK-Technologie and the Max-Planck-Institute for Computer Science are involved as research partners and members of the EIT ICT Labs. Furthermore, the TU Berlin, TU Darmstadt, KIT, TU Munich and Saarland University are university partners of the programme. EIT ICT Labs GmbH, headquartered in Berlin, is responsible for the management of Software Campus.

June 2012

20th European Conference on Information Systems (ECIS 2012), General Track [W. Maass: associate editor]

June 10-13, 2012, Barcelona, Spain

October 2011

Sozio-technisches Systemdesign im Zeitalter des Ubiquitous Computing (SUBICO 2011) [W. Maass: programme committee]

In conjunction with Informatik 2011, October 4-7, 2011, TU Berlin, Germany

September, 8th-9th, 2011

Organized by Prof. Dr. Antonio Krüger and Prof. Dr. Wolfgang Maass

September 2011

The 6th Mediterranean Conference on Information Systems (MCIS 2011) [W. Maass: programme committee]

September 3-5, 2011, Cyprus

June 2011

Nominations for the paper „A Natural Language Technology-enhanced Mobile Sales Assistant for In-store Shopping Situations“.

Wolfgang Maass, Tobias Kowatsch, Sabine Janzen and Upkar Varshney are nominated for the Best Paper Award and for the Claudio Ciborra Award (most innovative paper) at this year's European Conference on Information Systems (ECIS2011) for their paper „A Natural Language Technology-enhanced Mobile Sales Assistant for In-store Shopping Situations“.

Evaluation of the intelligent bathroom prototype

June 2011

The intelligent bathroom prototype as an use case of IKS was evaluated in June 2011.

Elektronische Wissensmärkte: Handel von Information und Wissen über digitale Netze (Gabler Verlag)

The book "Elektronische Wissensmärkte" by Wolfgang Maass is now available.

The most important resource of an organization is it's knowledge. In his new book Wolfgang Maass delineates efficient ways for organizations to exchange their knowledge via digital networks and to trade it on electronic marketplaces. The author develops a reference model for electronic marketplaces grounding on the concept of a digital knowledge good and further illustrates their technical realization. Available through Gabler Verlag and Amazon (German).

Book information and order form:

PDF (545 KB)


Furtwangen IKS Semantic Engine Hackathon (FISE)

The Hackathon lived up to it's name. From 29th-31st of March, 12 developers of the EU project IKS designed and implemented a prototype of Semantic Engine.

Best Paper Award

Best Paper Award 2009 for Prof. Dr.-Ing. Wolfgang Maass and Tobias Kowatsch at 4th Mediterranean Conference On Information Systems 2009 (MCIS) in Athens.

Selected from 150 papers, Prof. Dr.-Ing. Wolfgang Maass and Tobias Kowatsch (M.Sc.) received the Best Paper Award of the 4th Mediterranean Conference on Information Systems (MCIS’09) in Athens. Their paper entitled „Let’s Get Married: Adoption of Interactive Product Information for Bundle Purchases by Tangible User Interfaces“ reports on a new kind of combination of using interactive product information and tangible user interfaces to implement product bundling strategies. Wolfgang Maass is professor at the Department Digital Media of Furtwangen University and leads the local Research Center for Intelligent Media (RCIM).

Developer's Camp

Interactive Knowledge Stack - IKS

With in of the EU-project IKS the Developer`s Camp took place at the Research Center for Intelligent Media (RCIM) on March 9th and 10th. Developers from Austria, Italy, Turkey and Germany worked together with Sabine Janzen and Andreas Filler from Research Center for Intelligent Media on a first prototype of the "Intelligent Bathroom" (AmI case).

Innovative Science Marketing at business networking forum

The Research Center for Intelligent Media (RCIM) presented itself on this year's business networking forum of Furtwangen University with a modern Science Marketing concept. The visitors were individually welcomed by an interactive media installation. The used software processed the video feed of a camera to detect the visitors' faces and addressed each person directly.

Workshop - IKS

9th June 2009, Saarbrücken

IKS Workshop with DFKI, SRDC and the HSG.


15th Mai 2008, Charlotte, North Carolina (USA)

Semantic Web Track of the "2008 Information Resources Management Association (IRMA) International Conference" (details will follow). [W. Maass: co-chair]

Smart Drugs

12th October 2009, TX, USA

Smart Drugs: Leveraging Ubiquitous Computing and Semantic Technologies in Healthcare Environments, Department of Bioinformatics and Computational Biology, MD Anderson Cancer Center.

Smart Drug

25th September 2009, Georgia State University, GA, USA

Smart Drugs: Leveraging Ubiquitous Computing and Semantic Technologies in Healthcare Environments, Department of Computer Information Systems.


19th July 2009, Barcelona, Spain

1st International Workshop on Digital Object Memories, July 19, 2009 in Barcelona; organised by DFKI (Workshop within the 5th International Conference on Intelligent Environments (IE'09))

22nd Bled eConference

14th-17th June 2009, Hotel Golf Bled, Slowenien

Teaching eCommerce in the 21st Century, Panel at 22nd Bled eConference on eEnablement: Facilitating an Open, Effective and Representative eSociety. [W. Maass: panel member]


31st May - 3rd June 2009, Istanbul, Turkey

A Pattern-Based View on Knowledge Trading Media, IEEE International Conference on Digital Ecosystems and Technologies (DEST). [W. Maass]


27th-29th May 2009, Salzburg

General Assembly Meeting of the EU project IKS as well as 1st Workshop with the CMS Community.

Radio GLF

28th April 2009

Interview with Andreas Filler at Radio GLF. [A. Filler]


4th April 2009

RCIM presents SmAsh demonstrator as part of the "E²xzellenz" project. [A. Filler]

Kickoff Event - IKS

1st April 2009

Kickoff event of EU project Interactice Knowledge Stack (IKS).

Intelligent Bathroom

30th March 2009, Brüssel

Presentation of the RCIM-Project "Intelligent Bathroom" at the presentation of the tri-national metropolitan region Upper Rhine in Brussles, Baden-Württemberg's EU Representation.


16th-19th March 2009 Fukuoka, Japan

Ontologies, Semantic Web, and Web Services, Track of the International Conference on Complex, Intelligent and Software Intensive Systems (CISIS-2009). [W. Maass: programme committee]


27th-28th November 2008, Duisburg

RCIM presents SmAsh demonstrator at the E12-Summit: Internet of Services. [A. Filler]

AmI Blocks Workshop

19th-22nd November 2008

AmI Blocks Workshop: Building Blocks of Ambient Intelligence, European Conference on Ambient Intelligence. [W. Maass: organisation committee]

ICEBE 2008

22nd-24th October 2008, Xi'an, China

International Workshop on Business Intelligence Methodologies and Applications (BIMA'08) at the IEEE International Conference on e-Business Engineering, ICEBE 2008. [W. Maass: programme committee]


16th-17th October 2008, Washington DC, USA

Workshop on the application of Knowledge Markets. [W. Maass: A knowledge market prototype: from conception to execution]

EKAW 2008

29th September-3rd October 2008, Acitrezza, Catania, Italy

16th International Conference on Knowledge Engineering and Knowledge Management Knowledge Patterns EKAW 2008. [W. Maass: programme committee]


25th September 2008, Furtwangen

RCIM presents SmAsh demonstrator to Ministerpräsident of Baden-Württemberg Günther Oettinger. [A. Filler & T. Kowatsch]

Electronic Markets Journal

Electronic Markets Journal: Call for Papers: Focus Theme Section "Smart Products" [guest editors W. Maass & Upkar Varshney (Georgia State University, USA)]

Online article

24th June 2008

Prototype Mobile Shopping Assistant Uses RFID to Tip 'n Tell, RFID Journal.

21st Bled eConference

15th-18th June 2008, Hotel Golf Bled, Slovenia

Tangible eCommerce, Panel at 21st Bled eConference on eCollaboration: Overcoming Boundaries Through Multi-Channel Interaction. [W. Maass: track chair]

ECIS 2008

9th-11th June 2008, Galway, Ireland

Ubiquitous Computing Track of the 16th European Conference on Information Systems, ECIS 2008. [W. Maass: associate editor]


24th April 2008, Furtwangen

Mädchen Zukunftstag, Demo: Tangible E-Commerce: Eine interaktive Hochzeitsplanung mit smarten Produkten [A. Filler, T. Kowatsch & D. Laubach]

Hannover Messe

21st-25th April 2008, Hannover

Hannover Messe, Get New Technology First, Mobile Produkt-Kunden Kommunikation [T. Kowatsch & M. Lassmann]


26th-29th February 2008, Phitsanulok, Thailand

Second IEEE International Conference on Digital Ecosystems and Technologies "IEEE-DEST 2008". [W. Maass: programme committee]


24th-28th September 2007, Bremen.

"Wissensorientierte Ansätze und Interoperabilität in der Logistik", Informatik 2007, 37. Jahrestagung der Gesellschaft für Informatik. [W. Maass: member of the program committee]

Study 2008 of Feldafinger Kreis

7th July 2007, Walldorf

Study 2008 of Feldafinger Kreis, Forschen für die Internet-Gesellschaft:Trends, Technologien, Anwendungen, based on the Walldorfer Symposium 2007. [W. Maass]